If you want us to resize your ring within one year of your purchase, we will do it for free. This offer also includes free shipping within the country for the first resizing. If you are an international customer, you will have to pay a small shipping free. Additionally, if you need more than one resizing within the year, or after the first year, you will be charged extra.
During the resizing process, we may need to remove or add some metal to the increase to increase or decrease the size and get it to the size needed. This may result in the ring becoming very slightly thicker or thinner. However, the difference is very minor and barely discernible. You may or may not be able to detect the changes. But rest assured that the product will be rechecked for quality assurance. We make sure that the product does not just fit to the size you request, but also meets all the quality criteria we have for all our products.
It should be noted, however, that some rings cannot resized. This may be due to a variety of reasons – restricted sizing, the product falling out of the recommended range, or the design of the product. If you need the ring to be manufactured again in such cases, you can do so free of any extra charge within the first 30 days after your purchase. However, if 30 days have elapsed since your purchase and you need the ring remanufactured, you will be charged extra.
You may also like to know that the new ring, in such cases, may not look exactly like the original one. This is because minor variations can occur during the remanufacturing process. As soon as we receive your ring and inspect the receipt as well the product, we will contact you with our findings. We will notify you of all changes, along with the appropriate charges, before we begin the process.
If you have any queries regarding this whole process, you can contact us on email or call us and know more about this policy.