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Return & Refund Policy

RRP Jewellers wants you to love your new purchase. If however you need to return an item we are here to help.

For returns, please contact us within 1 week of receiving your order. We gladly accept returns and will offer a full refund on non-custom items. For diamond engagement ring purchases, refunds are up to owner discretion and may be subject to a 35% restocking fee.

Returned items must be in original condition and not show any signs of wear or use. To request a refund or exchange, please e-mail emily@rrpjewellers.com. Include your first and last name, item name and reason for return. Once return is received, all items will be carefully examined and full refund will be issued within 10 days. Please note that refund will be issued for value of merchandise returned only (shipping fees will not be credited).

All custom orders are nonrefundable, but do ask- we won’t bite and want happy customers. Hopefully we can work something out!

We reserve the right to reject any returns that do not comply with the conditions stated above. If you have any questions about returns, please contact us.

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